Desktop service and support

We provide a comprehensive, ITIL-compliant outsourced desktop support service to medium-sized and large enterprises throughout South Africa. We manage the entire lifecycle of desktop IT equipment including:

Sourcing of hardware
Hardware configuration and support
Software installation, integration and support
Desktop maintenance
End user support
Equipment disposal (our Green IT service).

We are one of few South African companies to support Dell warranty and configuration services for servers, desktops, laptops and printers, with several certified engineers.

We offer cost effective hardware support for mission critical IT systems including PCs, laptops, mobile devices, printers, peripherals, servers, and networking and communications equipment.

IT Systems and networks are under enormous pressure during working hours, with desktop PCs, printers and servers being the hardest pressed of all. Users depend on this essential equipment to do their jobs. Any disruption to a single user can have a knock-on effect, causing more serious problems if not fixed as soon as possible.

We offer:

A single point of contact for all incident logging and enquiries
Highly skilled engineers accredited for most major brands e.g. Dell and HP
Both on-site and remote support, 24 x 7 x 365
SLA-based services
A footprint that covers Southern Africa
Flexibility, accountability, customer focus and cost efficiency.

All our services are built around ITIL (IT Infrastructure Library), a global set of standards for best practice in IT service management that is used by hundreds of organisations around the world.


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	Services Portfolio	Our Partners
	Desktop service and support We provide a comprehensive, ITIL-compliant outsourced desktop support service to medium-sized and large enterprises throughout South Africa. We manage the entire lifecycle of desktop IT equipment including: Sourcing of hardware Hardware configuration and support Software installation, integration and support Desktop maintenance End user support Equipment disposal (our Green IT service). We are one of few South African companies to support Dell warranty and configuration services for servers, desktops, laptops and printers, with several certified engineers. We offer cost effective hardware support for mission critical IT systems including PCs, laptops, mobile devices, printers, peripherals, servers, and networking and communications equipment. IT Systems and networks are under enormous pressure during working hours, with desktop PCs, printers and servers being the hardest pressed of all. Users depend on this essential equipment to do their jobs. Any disruption to a single user can have a knock-on effect, causing more serious problems if not fixed as soon as possible. We offer: A single point of contact for all incident logging and enquiries Highly skilled engineers accredited for most major brands e.g. Dell and HP Both on-site and remote support, 24 x 7 x 365 SLA-based services A footprint that covers Southern Africa Flexibility, accountability, customer focus and cost efficiency. All our services are built around ITIL (IT Infrastructure Library), a global set of standards for best practice in IT service management that is used by hundreds of organisations around the world.	Read More Read More Read More Read More


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